Privacy Policy
Last updated: July 1, 2026
RecepticoAI ("we," "us," or "our") operates the RecepticoAI service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
1. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, phone number, and business information when you sign up
- Call recordings and transcripts processed through our AI system
- Caller information captured during AI receptionist interactions
- Payment information (processed securely by Stripe — we do not store card numbers)
- Usage data and analytics from your account dashboard
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the RecepticoAI service
- Process payments and send billing information
- Send call summaries, transcripts, and lead notifications
- Respond to your comments, questions, and support requests
- Send promotional communications (you may opt out at any time)
- Monitor and analyze usage patterns to improve our service
3. Call Recording and Data Processing
RecepticoAI records and transcribes calls for the purpose of generating summaries and improving AI performance. By using our service, you agree to disclose to callers that calls may be recorded as required by applicable law. We retain call recordings for 90 days unless you request earlier deletion.
4. HIPAA Compliance
For medical and dental customers who require HIPAA compliance, we offer a Business Associate Agreement (BAA). Please contact us at hello@receptico.com to execute a BAA before transmitting protected health information through our service.
5. Data Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist in operating our platform (Twilio, OpenAI, Stripe, AWS)
- Analytics providers to help us understand service usage
- Law enforcement when required by law
6. Data Retention
We retain your account information for as long as your account is active. Call recordings are retained for 90 days. You may request deletion of your data at any time by emailing hello@receptico.com.
7. Security
We implement industry-standard security measures including encryption in transit (TLS 1.3) and at rest (AES-256), access controls, and regular security audits. No system is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have rights to access, correct, or delete your personal information. California residents have additional rights under CCPA. Contact us at hello@receptico.com to exercise these rights.
9. Cookies
We use essential cookies for authentication and analytics cookies (Google Analytics) to understand usage. You may disable non-essential cookies in your browser settings.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by email or by posting a notice on our website. Continued use of the service after changes constitutes acceptance.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
RecepticoAI · hello@receptico.com